Services
Advances in communication technology are fundamentally changing the way government organizations and corporations function. Whether you have a need on land, across the sea, or in the air OneWeb Technologies leverages its expertise across satellite, terrestrial and other wireless technologies to deliver best-fit, custom solutions for customers.
End-to-End Manages Services
All projects require an engineering design tailored to the complexity of the project’s requirements.
OneWeb Technologies has End-to-End Managed Services solutions which include the necessary analysis, design, configuration, documentation, equipment test plans and implementation schedules to ensure any project’s mission success.
Our in-house project and systems engineers manage all phases of communications integration efforts, including requirements for front-end systems engineering design, integration and testing, and logistics and installation that encompass in-country customs and delivery management. A standardized approach for our global project management program ensures consistent service and ongoing support, regardless of the project’s location.
OneWeb Technologies has a 24/7/365 Managed Services Operations Center (MSOC) provides three levels of technical support: help desk, commissioning and network operations. Service management specialists and technical-service teams provide rapid and remote troubleshooting and diagnosis of incidents, resulting in swift problem resolution without the need to dispatch field technicians. All incidents are tracked from reporting to resolution, providing customers complete, up-to-date status information on trouble tickets.
From the coupling of communications technologies including VSAT, MSS, microwave and radio, to installing structured cabling and network systems, we implement the appropriate solutions. With a long history of experience in systems integration, we understand how to overcome the complexities associated with integrating multiple applications and products.
Professional Services
At OneWeb Technologies, we understand that our customers may require additional specialized and/or integrated services beyond our standard teleport services.
Our Services Include:
Hosted Dedicated Payloads
Sensor Tasking
Data Manipulation
Sensor Coordination
Fusion Processing
Network Engineering and Design
Gateway Services; Design, Installation and Sustainment
Communications Equipment Integration, Deployment and Services
Information Assurance (IA) Services and Support
Operator and Maintenance Training (classroom and field)
On-Site Support Services
OneWeb Technologies operates 24/7/365 Managed Services Operations Center (MSOC) and a 1-800 Help Desk customer support center to provide Tier 1, 2 and 3 support, including field services. OneWeb Technologies MSOC has full visibility of the entire network system, and provides a holistic view for network status, troubleshooting and customer support issues, status and alerts.
Our Help Desk support team is capable of diagnosing and restoring a customer’s voice, data, or video network services and includes direct support services of deployed or fielded equipment.
Network Facilities
On-net POP with Century Link and Zayo
Redundant / Diverse fiber connectivity: AboveNet, Zayo, and Century Link
North and South manhole system
1Gbps Dual Tier-1 ISP Access via Fiber
Zayo and Century Link
Access to DODIN GIG within 1km
COLO RACKS (24)
Centralized location within the data room for access to fiber feeds and IFL racks
Pre-wired Ethernet inter-bay patch panels above each rack
Securable cabinets with external PDUs for remote administration
Dual feed A/B from UPS; 110 or 220 VAC
Physical Infrastructure
Concrete window-less building
24/7 Video, Monitoring and Alarm Service
Reinforced doors for access into the building
Redundant HVAC throughout
Common GPS Clock source
Main power feed from main sub-station
Secondary feed from alternate substation offline, manual switch available
Diesel powered 750 KVA backup generator with automatic transfer
2200 gal. fuel tank – refill service on-base
Dual 150 KVA UPS – dual, diversely routed power feeds to all network equipment (N+2)
A+B power feeds with smart switch supplied to each rack
Communication, innovation, and customized solutions are the catalyst to efficient operations and commercial growth.
We continuously look for better ways to satisfy our customer base with improved quality, service and price. This culminates in innovation with advanced technologies and technology agnosticism. All our solutions are delivered from our Managed Services Operation Center located on Ellington Field Joint Reserve Base.
