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OneWeb Technologies

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  • Houston, TX 77034 USA
  • 281.272.7501

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    Advances in communication technology are fundamentally changing the way government organizations and corporations function. Whether you have a need on land, across the sea, or in the air OneWeb Technologies leverages its expertise across satellite, terrestrial and other wireless technologies to deliver best-fit, custom solutions for customers.

    End-to-End Manages Services

    All projects require an engineering design tailored to the complexity of the project’s requirements.

    OneWeb Technologies has End-to-End Managed Services solutions which include the necessary analysis, design, configuration, documentation, equipment test plans and implementation schedules to ensure any project’s mission success.

    Our in-house project and systems engineers manage all phases of communications integration efforts, including requirements for front-end systems engineering design, integration and testing, and logistics and installation that encompass in-country customs and delivery management. A standardized approach for our global project management program ensures consistent service and ongoing support, regardless of the project’s location.

    OneWeb Technologies has a 24/7/365 Managed Services Operations Center (MSOC) provides three levels of technical support: help desk, commissioning and network operations. Service management specialists and technical-service teams provide rapid and remote troubleshooting and diagnosis of incidents, resulting in swift problem resolution without the need to dispatch field technicians. All incidents are tracked from reporting to resolution, providing customers complete, up-to-date status information on trouble tickets.

    From the coupling of communications technologies including VSAT, MSS, microwave and radio, to installing structured cabling and network systems, we implement the appropriate solutions. With a long history of experience in systems integration, we understand how to overcome the complexities associated with integrating multiple applications and products.

    Professional Services

    At OneWeb Technologies, we understand that our customers may require additional specialized and/or integrated services beyond our standard teleport services.

    Our Services Include:

    • Hosted Dedicated Payloads

    • Sensor Tasking

    • Data Manipulation

    • Sensor Coordination

    • Fusion Processing

    • Network Engineering and Design

    • Gateway Services; Design, Installation and Sustainment

    • Communications Equipment Integration, Deployment and Services

    • Information Assurance (IA) Services and Support

    • Operator and Maintenance Training (classroom and field)

    • On-Site Support Services

    OneWeb Technologies operates 24/7/365 Managed Services Operations Center (MSOC) and a 1-800 Help Desk customer support center to provide Tier 1, 2 and 3 support, including field services. OneWeb Technologies MSOC has full visibility of the entire network system, and provides a holistic view for network status, troubleshooting and customer support issues, status and alerts.

    Our Help Desk support team is capable of diagnosing and restoring a customer’s voice, data, or video network services and includes direct support services of deployed or fielded equipment.

    Network Facilities

    • On-net POP with Century Link and Zayo

    • Redundant / Diverse fiber connectivity: AboveNet, Zayo, and Century Link

    • North and South manhole system

    • 1Gbps Dual Tier-1 ISP Access via Fiber

    • Zayo and Century Link

    • Access to DODIN GIG within 1km

    COLO RACKS (24)

    • Centralized location within the data room for access to fiber feeds and IFL racks

    • Pre-wired Ethernet inter-bay patch panels above each rack

    • Securable cabinets with external PDUs for remote administration

    • Dual feed A/B from UPS; 110 or 220 VAC

    Physical Infrastructure

    • Concrete window-less building

    • 24/7 Video, Monitoring and Alarm Service

    • Reinforced doors for access into the building

    • Redundant HVAC throughout

    • Common GPS Clock source

    • Main power feed from main sub-station

    • Secondary feed from alternate substation offline, manual switch available

    • Diesel powered 750 KVA backup generator with automatic transfer

    • 2200 gal. fuel tank – refill service on-base

    • Dual 150 KVA UPS – dual, diversely routed power feeds to all network equipment (N+2)

    • A+B power feeds with smart switch supplied to each rack

    Communication, innovation, and customized solutions are the catalyst to efficient operations and commercial growth.

    We continuously look for better ways to satisfy our customer base with improved quality, service and price. This culminates in innovation with advanced technologies and technology agnosticism. All our solutions are delivered from our Managed Services Operation Center located on Ellington Field Joint Reserve Base.